Answers to the questions we hear most about ordering, delivery, sizing, care and exchanges at Jamies.

Is everything made to order?

Yes. Every Jamies piece is made to order, so we prepare yours after you place your order.

How long does dispatch and delivery take?

Orders are dispatched within 3-7 working days, and delivery takes 7-10 days depending on your region in India. Shipping is free across India. Expedited delivery is available on request: message us on WhatsApp or email us after placing your order. See our shipping policy for details.

Can I customise a piece?

Yes, slight customisation such as sleeve length and size is available. Message us on WhatsApp at +91 91535 35340 or email contactus@jamies.in. You can also write to us to request a specific colour, for example for our scrunchie sets.

What sizes do you make?

Our sizes run from XS to XXL. Each product page lists the model's height and the size the model is wearing, and most pieces have a size guide right next to the size options.

How do I choose my size?

Open the size guide on the product page and compare it with your own body measurements. It also shows how to measure yourself. If you are between two sizes or unsure, message us on WhatsApp and we will help you find your fit.

What fabrics do you use?

Our pieces are made in premium cotton linen, with a few in TENCEL™ Lyocell. Each product page lists its fabric. Read more on our Fabrics page.

How do I care for cotton linen pieces?

Machine wash cold on a gentle cycle, or hand wash, with a mild detergent. Always wash with like colours. Do not bleach. Turn the garment inside out and dry it in the shade. If needed, iron inside out on medium heat while slightly damp. Cotton linen gets softer with every wash. Dark colours can run in the first few washes, so wash them separately at first.

How do I care for TENCEL™ pieces?

Machine wash cold on a gentle cycle with a mild detergent. Always wash with like colours. Do not bleach and avoid wringing. Turn the garment inside out and dry it in the shade. If needed, iron inside out on low heat.

How do I wash the headbands and scrunchies?

Machine wash cold with like colours, do not bleach, lay flat to dry and iron on low.

Can I return or exchange an order?

Every piece is made to order just for you, so we don't offer refunds, but we're always happy to help if something isn't right. Within 30 days of delivery, you can exchange your piece for the same garment in another size, or choose a credit note for the value you paid and use it on anything at jamies.in. Sale pieces can be exchanged too, even after the sale has ended, and their credit note is for the sale price you paid. The piece should be unworn and unwashed, with its tags and original packaging. To start, email contactus@jamies.in or message us on WhatsApp with your order number, and we'll send you a reverse shipping label. Please reach out before sending anything back. Custom or personalised pieces and gift cards can't be exchanged or credited. See our full exchange policy.

What if my item is damaged or I received the wrong item?

Please check your order when it arrives and message us as soon as you can, with a photo, at contactus@jamies.in or on WhatsApp. We'll make it right at no cost to you.

How do I contact you?

Email contactus@jamies.in or message us on WhatsApp at +91 91535 35340, 9:30 AM to 6:30 PM, every day.